Westminster Village in Dover Retirement Community

For Our Residents

We are always happy to talk with our residents, their families and others who have an interest in Presbyterian Senior Living. Please contact us with your comments, feedback or any questions you may have. We can also be reached through our toll-free number at 1-800-382-1385.

Customer Service Line

If you are a resident or family member, your feedback is essential in ensuring that Presbyterian Senior Living services are meeting your expectations. Should an issue or concern arise, please contact your Department Director or Executive Director immediately.

If you're still not satisfied, call the Presbyterian Senior Living Customer Service Line at 1-877-246-4744. Simply leave your name and phone number (including area code). We'll return your call within 48 hours and work with you to address and resolve the issues.

We truly believe that You should LOVE where you LIVE. And we promise that we'll do everything we can to make sure of it.

Grassroots Advocacy

In 2009, Presbyterian Senior Living was honored to receive the PANPHA (Pennsylvania Association of Not-for-Profit Homes for the Aging) Award for “Outstanding Advocacy” for the bold steps our organization has taken over the years to advance the cause for advocacy for the senior population in Pennsylvania and beyond.

From local “Town Hall” meetings to the halls of U.S. Senate and Congress, Presbyterian Senior Living has dedicated itself to spreading the message that issues affecting seniors must be discussed, understood, and acted upon by lawmakers to reflect current needs. Beginning in 2004 with a host of Legislative Breakfasts, Presbyterian Senior Living has steadily incorporated advocacy efforts as part of ongoing organizational operations. As of 2009, there are 15 communities both in and outside of Pennsylvania that represent Presbyterian Senior Living on local, state, and federal issues. Over the course of the past five years, Presbyterian Senior Living communities have responded to PANPHA and others’ calls for action to participate in Medical Assistance hearings across the state; submitted letters to the IRRC and local and state legislators to oppose revised Pennsylvania Assisted Living regulations; and have been regular participants in both the American Association of Homes and Services for the Aging’s annual visits to speak to representatives on Capitol Hill and in PANPHA’s Advocacy Day at the State Capitol.

If you’d like to learn more about Presbyterian Senior Living’s grassroots advocacy efforts in your community, please contact your Executive Director.

Veterans Benefits Assistance Program

Presbyterian Senior Living is pleased to assist all veterans of the US Armed Forces and their surviving spouses who may have entitlement to a variety of benefits from the Department of Veterans Affairs.

The Department of Veterans Affairs offers a special benefit for our honored veterans who served on active duty during a time of war. This benefit is also available to surviving spouses of a war time veteran.

  • Veteran Non Service Connected Pension with aid and attendance
  • Widows Pension with aid and attendance

Veterans and surviving spouses requiring assistance with their daily living activities (provided by Personal Care, Assisted Living, Skilled Nursing care facilities or private in-home caregivers) and meet specific eligibility criteria may be eligible for a monthly tax free benefit.

Our Veterans Assistance Specialist will meet with you privately to review your individual situation. There is no cost for this service which can help you:

  • Determine if you may be eligible for benefits
  • Determine if you may be eligible to receive additional benefits
  • Complete the application paperwork and file with the VA

*Eligibility for most VA benefits is based on honorable discharge from active military service.

Veterans Assistance Specialist

Contact our Veterans Assistance Specialist to review eligibility for all VA programs related to veterans and surviving spouses.

Gary Dwyer
gdwyer@presbyterianseniorliving.org
Office: (717) 795-0404
Cell: (717) 877-3929